Get in Touch With Us

Got a question about how sweepstakes casinos work, spotted something on themarketrecords.com that needs a second look, or want to suggest a platform we haven't covered yet? This page explains how to get in touch and what happens once you do.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and try to respond within a couple of working days. Send your note to [email protected] and, where possible, tell us upfront what your message is about — it helps us route it to the right person and get back to you sooner.

We're an independent comparison and review site. We're not a sweepstakes casino operator, we don't run promotions ourselves, and we can't access, verify, or redeem your account on any platform listed here. For anything involving your account, coin balances, or a redemption in progress, you'll need to contact that operator directly through their own support channels.

What You Can Get in Touch About

• General questions — If anything on our site about Gold Coins, Sweeps Coins, welcome offers, or redemption thresholds is unclear, ask us and we'll do our best to explain it in plain terms.
• Corrections and updates — Sweepstakes casino terms change often: eligible states, welcome offers, and redemption rules can shift with little notice. If you notice something on themarketrecords.com that looks outdated or inaccurate, we want to hear about it so we can check it against current terms.
• Suggestions for coverage — If there's a new sweeps casino you'd like us to review, or a state-specific question you think we should address, let us know.
• Partnership and editorial enquiries — If you represent a platform or organisation and would like to discuss working with us, introduce yourself and outline what you have in mind. Any commercial relationship we enter into does not influence how a platform is rated or ranked on this site.
• Responsible play concerns — If you or someone you know is struggling with the amount of time or money spent on social or sweepstakes casino games, mention this in your message and we'll point you toward appropriate support resources.

What We Can't Help With

Because we're a review and comparison resource rather than an operator, there are a few things we're simply not positioned to handle:

• Identity verification (KYC) issues on a specific platform
• Redemption delays, thresholds, or payment method questions tied to an active account
• Account access, password resets, or closing an account
• Legal advice about whether a particular sweepstakes casino is permitted in your state

For all of these, the operator's own support team or published terms are the right first stop. If you're weighing up eligibility questions more broadly, our comparison page on non-GamStop casino options may also be useful background reading.

What Happens After You Send a Message

Every message is read by a real person, not filtered through an automated reply. Our usual target is a response within two working days, though this can stretch a little during busier periods. If your enquiry needs more time to research — for example, a claim about state availability or a redemption term — we'll say so rather than guess.

Our Approach to Accuracy

Sweepstakes casino terms, eligible states, and promotional offers change frequently, and we rely partly on reader feedback to keep our content current. If something you've read on themarketrecords.com doesn't match what you've experienced on a platform, we'd rather know and check it than leave it standing. Thank you for taking the time to reach out.